After-sales Service
At Treico Industrial Machinery, our after-sales services is a key part of our commitment to quality. We have a highly specialized technical team that provides installation and preventive and corrective maintenance, as well as constant technical assistance, guaranteeing the correct functioning and the operative security of our equipment.
Our after-sales organization is oriented to the rapid assessment and resolution of incidents and the optimization of response times, adapting to the operational and productive requirements of each customer and facility. We efficiently attend to any additional needs that may arise during the life cycle of the equipment.
To ensure operational continuity, we maintain a permanent stock of spare parts for immediate interventions in minor repairs. In addition, our flexible production capacity allows us to manufacture and supply specific components in short lead times, minimizing downtime.
The personalized attention, the high capacity of our teams and the efficiency of our technical support processes allow us to guarantee the full satisfaction and trust of our customers.
SPARE PARTS
DURING WORKING HOURS:
Winter Opening Hours Mon-Fri: 08:00 – 18:00
Summer Opening Hours M-F: 07:00 – 14:30
FAULTS
DURING WORKING HOURS:
Winter Opening Hours Mon-Fri: 08:00 – 18:00
Summer Opening Hours M-F: 07:00 – 14:30
OUTSIDE WORKING HOURS
Attention and
tracking
of guarantees
Efficient management of guarantee commitments, ensuring the resolution of incidents within the established deadlines.
Technical assistance
and specialized support
Intervention of qualified technicians for the identification and resolution of operational problems, as well as preventive advice.
Spare parts
and maintenance
of original parts
Quick supply of original parts and preventive and corrective maintenance work, minimizing downtime.
Handling suggestions, complaints or comments
Direct communication channel to collect and manage the contributions of our customers, promoting continuous improvement.
Emergencies outside working hours
Attention service for critical incidents outside working hours, guaranteeing the continuity of production processes.
